Frequently Asked Questions
Find answers to common questions about our hosting and domain services
What is web hosting?
Web hosting is a service that allows you to publish your website on the internet. We provide servers that store your website files and make them accessible to visitors 24/7.
How do I register a domain?
You can register a domain through our domain search page. Simply search for your desired domain name, check availability, and complete the purchase. Your domain will be active within minutes.
What's included in the hosting plans?
All plans include: SSD storage, unlimited bandwidth, free SSL certificate, cPanel control panel, daily backups, unlimited email accounts, PHP & MySQL support, and 24/7 customer support.
Can I upgrade my plan later?
Yes! You can upgrade your hosting plan at any time. Simply log in to your account, go to your services, and request an upgrade. The price difference will be calculated and you'll only pay for the additional resources.
What is cPanel?
cPanel is a web-based control panel that allows you to manage your hosting account. You can create email accounts, manage databases, install applications, and configure domain settings all from one easy-to-use interface.
Do you offer SSL certificates?
Yes! All our hosting plans include a free SSL certificate. SSL certificates encrypt data between your website and visitors' browsers, ensuring secure communication and improving your website's SEO ranking.
What is your uptime guarantee?
We guarantee 99.9% uptime for all our hosting plans. This means your website will be online and accessible to visitors 99.9% of the time. We use redundant servers and continuous monitoring to ensure maximum availability.
How do I get support?
We offer 24/7 support via WhatsApp, email, and our support portal. Simply contact us with your question or issue, and our support team will respond promptly to help you.
Can I transfer my domain?
Yes, you can transfer your domain to us from another registrar. We'll handle the transfer process for you. Simply provide your domain details and authorization code, and we'll take care of the rest.
What payment methods do you accept?
We accept multiple payment methods including bank transfers, credit cards, and digital wallets. You can view all available payment methods in your account settings or contact our support team for details.
Is there a money-back guarantee?
Yes! We offer a 30-day money-back guarantee on all hosting plans. If you're not satisfied with our service, simply contact us within 30 days and we'll refund your payment.
Still have questions?
Contact our support team via WhatsApp or email